Exchange Policy

 

EXCHANGE POLICY:

INDIAN CUSTOMERS

  1. Exchanges are accepted only for size & fit related issues. 

  2. Kindly drop a mail to contact@arras.in within 7 days from the date of receiving the parcel.

  3. Buyers are responsible for return shipping costs. Reverse pick-up charge will apply based on your location.

  4. We will arrange a pick-up from your place. Reverse pick-up may not be available on certain pin -codes, in which case you shall have to courier the parcel to us. Return address will be confirmed to you by mail.

  5. In case a reverse pick-up is not done for any reason (due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Arras to arrange for the pick-up again. Failure to contact Arras timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.

  6. Post receipt of the return package, we will proceed to inspect the same. If the return is found not eligible for exchange, we will courier the same back to you, in which case you shall have to bear the shipping charges. Arras will not be liable for any damage that happens during return shipping.

  7. For items that clear the inspection, we shall initiate exchange process within 7-14 days  of receiving the return request.

  8. Shipping charges of INR 250/- for exchange has to be borne by the customer and has to be paid before the exchanged item is shipped out. 

INTERNATIONAL CUSTOMERS

  1. Exchanges are accepted only for size & fit related issues. 

  2. Kindly drop a mail to contact@arras.in within 7 days from the date of receiving the parcel.

  3. The Arras team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to New Delhi, India. Return Address will be confirmed to you by mail.

  4. As our courier partners currently do not offer a return shipping option, you shall have to arrange for the return.

  5. Shipping charges must be fully borne by the customer in case of international customers.

  6. Responsibility of the safety of the product returned by the customer lies with the customer only. Arras will not be held responsible for the damage caused during the transit of the product from the customer to Arras' return address.

  7. Post receipt of the return package, we will proceed to inspect the same. For items that clear the inspection, we shall initiate exchange process within two weeks of receiving the return request.

  8. All shipping charges and custom duties for courier of exchanged product has to be borne by the customer.