RETURN & EXCHANGE POLICY:

We currently do not offer an exchange policy. For returns, please see below.

 

INDIAN CUSTOMERS

  1. In cases of returns, kindly drop a mail to contact@arras.in within 7 days from the date of receiving the parcel and we shall revert within 2 business days.

  2. Not all products are eligible for returns. In case of products ineligible for returns, it is mentioned in that particular product details.

  3. Returns are accepted if the customer is not satisfied with the product delivered. Return requests will only be entertained if the customer has accepted an untampered package. 

  4. We will arrange a pick-up from your place. Reverse pick-up may not be available on selected pin -codes, in which case you shall have to courier the parcel to us. Returned address will be confirmed to you by mail.

  5. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Arras to arrange for the pick-up again. Failure to contact Arras timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.

  6. Post receipt of the return package, we will proceed to inspect the same. If the return is found not eligible for refund, we will courier the same back to you. Arras will not be liable for any damage that happens during return shipping.

  7. For items that clear the inspection, we shall refund the amount minus Rs. 200/-(adjusted towards shipping & re-stocking charges) per product in your bank account within 7-10 business days. We need the following bank details - Name, A/c no., IFSC Code, Bank, Branch to process the refund.

  8. The refund process will start only after we receive the product and validate the return.

INTERNATIONAL CUSTOMERS
  1. In case of returns, kindly drop a mail to contact@arras.in within 3 days from the date of receiving the parcel and we shall revert within 2 business days. Products that are eligible for return can be returned within 7 days of receiving the merchandise. 

  2. Not all products are eligible for returns. In case of products ineligible for returns, it is mentioned in that particular product details.

  3. The Arras team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to New Delhi, India. Return Address will be confirmed to you by mail.

  4. Responsibility of the safety of the product returned by the customer lies with the customer only. Arras will not be held responsible for the damage caused during the transit of the product from the customer to Arras' return address.

  5. Once returns are received by us and clear quality checks, you will get a refund to your bank account. A deductable re-stocking fee of Rs.1000/- will be applicable for all the returns.

  6. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at contact@arras.in a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.

  7. We aim to process all returns within 7-10 business days week. If you have any questions about your return, feel free to reach out to us at contact@arras.in and you will get a response within 48 hours.

  8. All Custom Duties levied for return of the product will be borne by the customer.

All returns are subject to the discretion of Arras.

 

The customer agrees not to dispute the decision made by Arras and accept Arras' decision regarding the return validation, i.e. if the product is valid to be accepted as return or not. Non-valid return will be sent back to the customer. 

 

Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders will be on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.


Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

 

No returns, refunds or exchanges will be accepted for the products on which it is specifically mentioned that it is not eligible for return/exchange.

Refunds are made in the form of a bank transfer only whether payment was made through cash or credit/debit card or any form of net banking and online payment.​

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