EXCHANGE POLICY:
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INDIAN CUSTOMERS
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Exchanges are accepted only for size & fit related issues.
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Kindly drop a mail to contact@arras.in within 7 days from the date of receiving the parcel.
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Reverse pick-up charge will apply based on your location.
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We will arrange a pick-up from your place. Reverse pick-up may not be available on selected pin -codes, in which case you shall have to courier the parcel to us. Return address will be confirmed to you by mail.
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In case a reverse pick-up is not done for any reason (due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Arras to arrange for the pick-up again. Failure to contact Arras timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
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Post receipt of the return package, we will proceed to inspect the same. If the return is found not eligible for exchange, we will courier the same back to you, in which case you shall have to bear the shipping charges. Arras will not be liable for any damage that happens during return shipping.
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For items that clear the inspection, we shall initiate exchange process within two weeks of receiving the return request.
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Shipping charges of INR 250/- for exchange has to be borne by the customer.
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INTERNATIONAL CUSTOMERS
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Exchanges are accepted only for size & fit related issues.
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Kindly drop a mail to contact@arras.in within 7 days from the date of receiving the parcel.
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The Arras team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to New Delhi, India. Return Address will be confirmed to you by mail.​​
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As our courier partners currently do not offer a return shipping option, you shall have to arrange for the return.
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Shipping charges must be fully borne by the customer in case of international customers.
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Responsibility of the safety of the product returned by the customer lies with the customer only. Arras will not be held responsible for the damage caused during the transit of the product from the customer to Arras' return address.
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Post receipt of the return package, we will proceed to inspect the same. For items that clear the inspection, we shall initiate exchange process within two weeks of receiving the return request.
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All shipping charges and custom duties for courier of exchanged product has to be borne by the customer.
RETURN POLICY:
DOMESTIC INDIAN CUSTOMERS
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Please note that currently we issue only store credit and not a refund to your card/ bank account.
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Custom sizing is not eligible for return.
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In cases of returns, kindly drop a mail to contact@arras.in within 7 days from the date of receiving the parcel.
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Not all products are eligible for returns. In case of products ineligible for returns, it is mentioned in that particular product detail.
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Reverse pick-up charge will apply based on your location.
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Returns are accepted if the customer is not satisfied with the product delivered. Return requests will only be entertained if the customer has accepted an untampered package.
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We will arrange a pick-up from your place. Reverse pick-up may not be available on selected pin -codes, in which case you shall have to courier the parcel to us. Return address will be confirmed to you by mail.
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In case a reverse pick-up is not done for any reason (due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Arras to arrange for the pick-up again. Failure to contact Arras timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
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Post receipt of the return package, we will proceed to inspect the same. If the return is found not eligible for refund, we will courier the same back to you. Arras will not be liable for any damage that happens during return shipping.
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For items that clear the inspection, we shall provide store credit minus INR 250/- towards shipping charges within two weeks of receiving the return request.
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INTERNATIONAL CUSTOMERS
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In case of returns, kindly drop a mail to contact@arras.in within 3 days from the date of receiving the parcel. Products that are eligible for return can be returned within 7 days of receiving the merchandise.
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Please note that currently we issue only store credit and not a refund to your card/ bank account.
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Not all products are eligible for returns. In case of products ineligible for returns, it is mentioned in that particular product details.
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The Arras team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to New Delhi, India. Return Address will be confirmed to you by mail.​​
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Shipping charges must be fully borne by the customer in case of international customers.
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Responsibility of the safety of the product returned by the customer lies with the customer only. Arras will not be held responsible for the damage caused during the transit of the product from the customer to Arras' return address.
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Once returns are received by us and clear quality checks, you will be issued store credit.
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In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at contact@arras.in a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.
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We aim to process all returns within two weeks of receiving your request. If you have any questions about your return, feel free to reach out to us at contact@arras.in.
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All shipping charges and custom duties levied for return of the product will be borne by the customer.
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All returns are subject to the discretion of Arras.
The customer agrees not to dispute the decision made by Arras and accept Arras' decision regarding the return validation, i.e. if the product is valid to be accepted as return or not. Non-valid return will be sent back to the customer.
Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders will be on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
No returns, refunds or exchanges will be accepted for the products on which it is specifically mentioned that it is not eligible for return/exchange.
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